You got a link
to your photos

What was collected, and why

When you checked in on your phone, you typed two things: your name and your email address. Your photos went to that address, and nowhere else.

Alongside that, the system kept your five-character code, the photographs themselves and the times things happened — when you checked in, when the shutter went, when the email was sent.

That is the entire list. No phone number. No address. No date of birth, and nobody asked your age. Nothing bought from anywhere else.

The reason for each part is boring and practical: the name so the photographer knows who they are calling forward, the email so the photos have somewhere to go, the timestamps so the photos know when to delete themselves.

One thing worth knowing: the organisation that ran the event — the church, school, venue or photographer — is the one who collected your information. PopStudio is the software they used. We hold it for them and never use it for anything of our own.

How to download your photos

1. Open the link in the email you were sent. It goes straight to your own photo page — no password, no account, no app.
2. Tap or click a photo to see it full size.
3. Use the download button under each photo, or download them all at once.
4. On a phone, the photo saves to your camera roll. On a laptop it goes to your downloads folder.

The link works on any device. You can forward it to yourself, or open it on a computer later if the phone screen is too small.

How to delete your photos

There is a delete button on your photo page. You do not have to email anybody, explain yourself, or wait for someone to get back to you.

1. Open your photo link.
2. Scroll to the bottom of the page.
3. Choose delete my photos.
4. Confirm when it asks. It asks once.

One honest limitation: deleting here removes the photos from PopStudio. It does not reach the photographer's own camera card or laptop, which is theirs and outside our system. If you want those gone too, ask the organiser directly — they are the ones who can do it.

How long your photos are kept

Not long, and not indefinitely. The default is 30 days from the event. The organisation that ran the event can choose a different window — 7 days, 30, 90, or a year — so if you want to know exactly, ask them.

A job runs every day and deletes everything past its date. It is automatic. Nobody has to remember to do it, and there is no archive quietly sitting behind it.

So: download what you want reasonably soon. And if you would rather they went sooner than the schedule, use the delete button above.

We didn't scan your face

This is the question people ask most, so here is the direct answer.

PopStudio does no facial recognition, no face matching, and no biometric processing of any kind. No faceprint was created from your photo. Nothing estimated your age, your mood or anything else from your face. No face data was stored, shared or sold, because none was ever made.

How you were matched to your photos instead: when you checked in, your phone showed you a five-character code. The photographer typed that code in before taking your picture. That is it. A person reading five characters off a phone screen.

It is deliberately low-tech, and that is the point.

I can't find my email

It happens. Work through these in order.

• Check your spam or junk folder, and on Gmail check the Promotions tab. A first email from an address you have never received from often lands there.
• Give it a few minutes. Photos usually arrive about a minute after they are taken, but a slow venue wifi can stretch that out. The photos are not lost — delivery just waits for the connection.
• Check the address you typed. A missed letter in a hurry is the single most common cause. If it went to the wrong address, the organiser can fix it.
• Did someone else check you in? If a parent or a friend filled the form in for you, the photos went to whichever address they typed. Ask them to look.
• Look for your code. The five-character code was on your phone when you checked in — check your browser history or a screenshot. Giving that code to the organiser makes finding you much faster.
• Ask the organiser. They ran the event, they hold the guest list, and they can resend your link. They are the fastest route by a distance.

Who to contact

Start with the organisation that ran the event. They collected your information, they hold it, and they can resend a link, fix an email address or delete photos on your behalf.

If you cannot reach them, or you are not sure who they were, email us at privacy@popstudioapp.com and tell us where and roughly when the event was. We will help you find the right people and, if you ask us to, pass your request on and tell you what we did.

You also have rights under the Privacy Act 2020 in New Zealand and the Australian Privacy Principles in Australia, including the right to ask for a copy of the information held about you and to have it corrected. Our privacy policy sets out how that works, and how to complain to the Privacy Commissioner if we or the organiser let you down.

PopStudio is operated by System Advance Limited, a New Zealand company.